story behind
Currently dark kitchens are on the rise, a trend significantly boosted by the pandemic. Projections indicate that by 2030, ghost kitchens will command a 50% portion of global drive-thru and takeaway foodservice markets.
This implies a growing number of bars and restaurants will transition to exclusively providing delivery services. This is precisely where our client, a German food delivery provider, plays a crucial role, offering a solution to this situation. The advantages are mutual: they enable individuals to swiftly access their desired meals, while simultaneously supporting the operational continuity and profitability of small businesses. The potential for them knows no bounds – so it was decided to start with web app development.
Challenges & solutions
The client needed a solution with diverse payment methods, real-time tracking, and effective communication channels, all while enabling seamless cross-platform functionality.
Plavno used React Native to build a unified mobile app for both IOS and Android platforms. This not only ensured consistent user experiences but also facilitated cross-platform chats and support. The development of an instance-monitoring application helped balance user loads and optimize delivery efficiency.
Our client experienced a bunch of workflow delays with the previous providers, requiring several weeks to implement menu changes or introduce new ones. The mandate was clear: speed up processes, test efficiently, and enhance the product promptly.
To resolve this issue, Plavno adopted an agile release approach. In the initial three months, we rolled out a menu management system. Our developers engineered a system that enabled real-time menu updates and creation, eliminating delays. This not only saved time but propelled us forward with the project.
proccess
Agile methodology forms the cornerstone of our work philosophy. Through a seamless blend of innovative practices, including regular demos, comprehensive progress tracking, and a unique pay structure based on hours invested, we've constructed a workflow that ensures optimal outcomes and client satisfaction.
features
Admins can craft special offers or bonuses for the customers using combo menu items.
An integrated chat function facilitates seamless communication between users and couriers or support teams.
Administrators can efficiently send location-based or device-specific notifications to app users.
Plavno implemented simplified and rapid login methods, including email and social media options.
Get creative by offering five items for the price of four, setting combo menu prices based on averages, or adding lower-priced items to complement your bestsellers.
project team
The app established itself as a market frontrunner, drawing a diverse user base of over 1 million active customers within its first year. As it expands globally, the app forms partnerships with a wide array of restaurants and businesses, fostering a vibrant community of food enthusiasts.
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Vitaly Kovalev
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